Frequently Asked Questions
Check most frequently asked questions first, if you still need help then please contact us at: firstname.lastname@example.org
Do You Offer Commissioned Artworks?
Absolutely! I would be delighted to accept commission requests for custom artworks.
If you don't see exactly what you would like on our website, I would be more than happy to create a 'Bespoke' painting for you. Please be aware, however, that any bespoke painting is done with the understanding that you agree to the following terms:
- I will do my best to paint your bespoke painting based on your description (colors, size, photo or timeline). However, I will always adhere to my own style and artistic intuition, as demonstrated in all my bodies of work.
- The base price for my bespoke works is $2-$4 per square inch. The exact price, however, may fluctuate depending on the size, details, and intricacy of the painting. A final price will always be agreed upon before I begin.
- Once a final price is determined, we require a $1000.00 (*non-refundable) deposit. Upon completion, of the final product, the balance is due, and it becomes a non-returnable, final sale. *If, however, you are not satisfied with your commissioned painting, there will be no balance due, and half of your deposit will be applied as a store credit towards any of my other current or future works for up to one year.
- Vincent Keele Fine Art reserves the right to create and sell limited edition giclée canvas prints of the commissioned painting. Please expect your painting to take approximately 4-6 weeks to complete.
Are Your Paintings Hand Painted?
Yes, all of the paintings are original and unique, 100% handmade by Vincent Keele. These paintings are the result of Vincent's thoughts and artistry. They are designed to match the longevity requirements of art galleries and museums.
Is The Canvas Ready For Hanging?
Absolutely. All canvases come with D-rings and wire already installed, making them ready to be hung upon receipt. If you are purchasing an unstretched canvas it will need to be prepared for hanging.
What Are Your Paintings Made Of?
My paintings are created using acrylic paint, oil pens, and mixed media. All paints used are non-toxic acrylics and oils, and they are applied to high-grade cotton canvas or cold press rag paper.
Are The Canvases Varnished?
Each canvas is varnished a minimum of two times. This helps extend the life of the painting and gives it a finished presentation.
Can I Get A Custom Painting Size?
Yes, I paints every piece upon order, this allows us to modify the size as you wish, within reason. Please feel free to send us your details at email@example.com, and we can discuss it further.
Is It Possible To Pay For The Canvas In Installments?
Buyers can pay for artworks in three installments. For further details, please contact us at firstname.lastname@example.org.
Can You Send Me Real Time Pictures Of My Order?
Yes, we can provide you with real-time photos of your order as part of our ordering process. We'll send you compositions of the painting and will proceed with the next steps only after obtaining your approval.
How Much I Will Pay For Shipping?
We proudly offer free shipping for standard paintings sizes within the United States only. *Please note, we cannot ship to a P.O. Box address. *There may be additional charges for oversized shipments. Please contact us for more information at email@example.com.
Is There A Waiting List For Custom Orders?
At certain times of the year, you may need to join the waiting list. This will help ensure the timely completion of bespoke painting orders. Please contact us at firstname.lastname@example.org to be added to the list.
How Do We Know It's Indeed A Canvas Signed By Vincent Keele
All canvases are signed on the back by Vincent Keele with the title, year, place of creation, signature and has orange edges.
What Is The Best Way To Stay Informed About New Releases?
New releases are first released to the 'Collector’s List'. Additionally, some canvases are featured on my social media and in the Orange Edge Art newsletters.
What If My Artwork Arrives Damaged?
While it's very rare, from time to time, items may arrive damaged. If your item arrives damaged, we will offer a replacement. Please contact us at email@example.com to notify us as soon as you receive it. Please note that we will require photographs of your damaged item and its packaging.
How Long Will It Take To Receive My Order?
In most cases, your order will be delivered by FedEx within 10 to 14 business days from the date of purchase. Packages are typically delivered to your home, but workplace delivery is also possible upon request. Please note that a signature is required at the time of delivery to receive the artwork. *Please note, we cannot ship to a P.O. Box address.
What Are Acceptable Imperfections?
Any imperfections that you may see in your artwork are a feature of the painting and as such a reflection of my creation. Within my artworks, you may find an intentional imperfection, as I does not want perfection in his paintings.
What is a Giclée Print?
(Pronounced “zhee-klay”), the word giclée is French for “to spray.”
A giclée is a fine art print created by using a specialized high-resolution inkjet printer. A giclée is an “art print,” but giclée prints stand apart with their extremely high level of quality, longevity, and value compared to a standard print. This is achieved by reproducing artwork through a printer to exactly resemble an original piece. Giclée prints carefully reproduce the rich colors and beautiful detail of each brushstroke of the original painting, and any imperfections that you may see on the print are a feature of the original painting.
How Do The Limited Editions Work?
The edition are made in 50’s, there will only be 50 total in existence. As soon as the last edition (50 in this case) is ordered, it will be discontinued and sold out. We make them to order and number the editions at that time. It will state on the product page if it's an edition of 50 or more.
What Happens When Canvas Limited Edition Prints Are Sold Out?
Once sold out, they will no longer be available to purchase. We only release a very limited edition of each painting, all numbered and signed at that time. To be notified when new paintings become available, you can subscribe to our newsletter or collector list.
I’ve Had A Change Of Heart, Can I Return The Fine Art Print For A Refund?
All fine art prints are made to order. For this reason, we are unable to accept returns, exchanges, or changes.
What Forms Of Payment Are Accepted?
We accept MasterCard, Visa, American Express, Apple Pay, PayPal, Venmo and Zelle.
Why Does the Artwork Look Different On My Screen?
Colors may vary depending on screen type and lighting. We strive to ensure that our artwork representations are as accurate as possible.